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Thread: Re: Mirror problem with newly purchased pre-used 5D

  1. #1
    New Member
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    Heather

    Re: Mirror problem with newly purchased pre-used 5D

    Hello,

    I'm not a new member, but it's been a while since I've posted. I wanted to start a new thread in the camera technology category, but it seems that I am unable to.

    I just purchased a used Canon 5D from B&H and was only able to use it for maybe 25 photos before the mirror became unattached. I wonder if anyone has run into this problem with the mirror, and if so is this something that can be corrected, or is the camera completely ruined?

    -Heather
    Last edited by Donald; 3rd June 2012 at 09:42 AM.

  2. #2
    Moderator Donald's Avatar
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    Just add 'MacKenzie'

    Re: Mirror problem with newly purchased pre-used 5D

    Heather - As advised in the New Member thread, I have moved your question here.

    I haven't heard of that problem, but it is certainly fixable. Given that you got the camera from a very reputable dealer, is it not covered by warranty?
    Last edited by Donald; 3rd June 2012 at 09:04 AM.

  3. #3

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    Have a guess :)

    Re: Mirror problem with newly purchased pre-used 5D

    Hi Heather,

    It's a known problem with the 5D. My understanding is that Canon will fix it free of charge regardless of the warranty status.

    B&H have the best reputation in the industry too -- so I'm sure they'll look after you (if they don't let me know, and I'll see if I can do something).

  4. #4
    inkista's Avatar
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    Kathy Li

    Re: Mirror problem with newly purchased pre-used 5D

    Here's the Canon USA Product Advisory for the problem. There's support contact information at the bottom of the page.

    http://usa.canon.com/cusa/support/co...01e0248004cd94

    If you're in the L.A. area, just walking in to the Irvine service center might be faster, though.

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