Maybe if I put my frustration in point form it will make more sense. I have CS5 for my post processing program.
1) Photos look fine on the screen. When I had them printed yesterday at my local, independently owned photo lab, they looked as if I had partially desaturated them. Skin tones looked grey, etc. I did not look at the photos until I got home so there was no chance to question the technician.
2) I tried two "quick" labs this morning to see if there was a different result. The prints still looked bad.
3) I went back to the original lab. One technician basically told me I should stick to JPEG. Ah, no. The other fellow, as my request, looked at the photos I had on the thumb drive, compared them to the prints and suggested this: a) make sure when I was saving that the ICC profile was NOT checked
b) Under EDIT/COLOUR SETTINGS, check OFF for the three Colour Management Policies.
4. I went home and did the above. Yes, my ICC profile had been checked and the three Colour Management Policies were showing Preseve Embedded Profiles (I set them to off).
So, this is what is now happening. When I open a file, I "sometimes" get the message: The doc has an embedded colour profile that does not match the current RGB working space. The current RGB policy is to discard profiles that do not match the working space." If I select OK, then "sometimes" the photo will then develop the greyish desaturated look that I was seeing in the prints ON the screen.
I also checked the bottom bar on ACR. Sure enough, it was also set to ProPhotoRGB. I reset it to the choice of sRGB IEC61966 2.1 It is still hit or miss with the message. If I open a jpeg in camera Raw and then in PS, I do not get the message.
Does this make sense? I have taken screen shots that I will take with me to the photo store tomorrow and can post some here if that will help after I return from mucking out stalls. (That may be just the head clearning activity that I need at the moment!) I am also going to run test shots with the various settings.
Thank you for any advice!