Photoshop CC 2020 has arrived

When I open Adobe CC, click help, updates, the 2020 version is not available. I sent a message to Adobe about this, waiting to hear back. Why should this be? Any assistance appreciated.

Caruso

What version of Photoshop CC do you have installed ?

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Originally Posted by pschlute

What version of Photoshop CC do you have installed ?

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I have Lightroom Classic version 9.0.

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Originally Posted by Rufus

I have Lightroom Classic version 9.0.

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Sorry David, my question was aimed at Caruso who is having update problems.

I don't see anywhere that the new version is labeled "Photoshop cc 2020." Mine is updated, and if I go to help_system information within photoshop, I see this:

Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64

21.0.1 here too.

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Originally Posted by pschlute

Sorry David, my question was aimed at Caruso who is having update problems.

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My apologies - I was thinking this was the thread I created about Lightroom. Sorry to confuse you as well as myself!

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Originally Posted by Rufus

Sorry to confuse you

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I can assure you that is not hard to do :)

https://photos.smugmug.com/photos/i-...-DCW7q5v-M.png

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Originally Posted by pschlute

What version of Photoshop CC do you have installed ?

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20.0.1 is currently installed.
Thanks.
Caruso

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Originally Posted by Carusoswi

20.0.1 is currently installed.
Thanks.
Caruso

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Are you logged on to Adobe CC Desktop ? What happens when you press the update button ?

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Originally Posted by pschlute

Are you logged on to Adobe CC Desktop ? What happens when you press the update button ?

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The good news is that I finally was able to download the update. I'm not certain what I was doing wrong. I have subscribed to cc since its inception, but only update/upgrade infrequently (when the new versions come out). I do not remember having problems in the past, nor do I recall if the upgrade/update page has changed, but, bottom line, I have the new versions.

Thanks for your help.

Caruso

Caruso just to let you know, if you do others my not. This is not any update this is a full blown new version as such remember to tell it to use your old preferences, some plug-ins will have to be reinstalled such as the Nik collection.

Cheers: Allan

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Originally Posted by Polar01

Caruso just to let you know, if you do others my not. This is not any update this is a full blown new version as such remember to tell it to use your old preferences, some plug-ins will have to be reinstalled such as the Nik collection.

Cheers: Allan

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Allan - that was the case in the past, but somehow Adobe seems to have "fixed" this problem and all of my plug-ins were transferred to 2020 from 2019 automatically. I did not have to re-install anything this time.

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Originally Posted by Manfred M

Allan - that was the case in the past, but somehow Adobe seems to have "fixed" this problem and all of my plug-ins were transferred to 2020 from 2019 automatically. I did not have to re-install anything this time.

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Indeed. I confirm Manfred's lines. It was not necessary of course but take it as a confirmation.
Somewhere, in the beginning of the update the program asks if we want to keep the old CC versions. I did not.
:)

I told the updater to keep settings but delete the old program. Nik was preserved in LR but has disappeared from the photoshop filters menu.

I found them and moved the google subfolder to c:\program files\adobe\adobe photoshop 2020\plug-ins. UNless I missed it while moving too quickly, that didn't solve the problem. So, I reinstalled them. Oddly, the installation program (the free one still on the DxO site) didn't find photoshop as an app into which to install. I had to manually select the relevant plug-in folder during the installation program. That worked fine; all the filters are back.

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Originally Posted by Polar01

Caruso just to let you know, if you do others my not. This is not any update this is a full blown new version as such remember to tell it to use your old preferences, some plug-ins will have to be reinstalled such as the Nik collection.

Cheers: Allan

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Allan:
I did realize that, but thanks for clarifying just the same.
Caruso

When opening the new version I keep getting a message to say that Photoshop cannot access the internet to check that I am an approved user and it blocks the software at that stage. My main work computer is never connected to the internet, except for getting updates.

However, I have found that if I then close it down and reopen it again everything works normally the second time. Not a great problem but rather annoying.

Geoff, perhaps you can leave the computer always ON...
It spends some energy but you can make it to sleep while not in use.

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Originally Posted by Geoff F

When opening the new version I keep getting a message to say that Photoshop cannot access the internet to check that I am an approved user and it blocks the software at that stage. My main work computer is never connected to the internet, except for getting updates.

However, I have found that if I then close it down and reopen it again everything works normally the second time. Not a great problem but rather annoying.

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That is going to be a licensing issue. Keep you computer on and connected to the internet and you wont see the problem.

When i was working we never turned our computers off at all. Never.