I uploaded 10 images for my last assignment on my course to Photobox having done some work to them, mainly a Lightroom preset I bought.
On my screen they looked exactly as I wanted them, but when they arrived from Photobox they were washed out and not at all like I had seen. I raised it with them and they said some 'red eye' box had been ticked, so they unticked it and resent the images again. But with exactly the same outcome, unusable.
I printed one off on my humble little printer, and although the quality of the print wasn't brilliant, the colours were more or less as I had wanted/seen on the IMac screen.
I don't understand what I have done wrong to make their images so different to the ones on my screen and little printer.
Photobox have printed a few for me before, but I hadn't done virutally anything to them post production, and certainly not a preset.
Is the preset the issue? or should I have done something to them before I sent them please?
I have attached an image which shows parts of both Photobox's image and mine together, if you can see the difference?
Many thanks in advance for any assistance, I am really confused and running out of time for my project and I am beginning to panic now